#How To
All articles tagged with How To
Fake and Unfair Reviews: What to Do (Without Looking Defensive)
Learn how to handle fake or unfair reviews professionally. A calm protocol for assessing, reporting, and responding to illegitimate negative feedback.
Should You Respond to Every Review? The Evidence-Based Policy
Research shows 89% of consumers prefer businesses that respond to all reviews. Learn how to build a realistic review response policy that works.
How to Respond to Negative Reviews: Apology vs Explanation vs Fix
Learn the research-backed approach to responding to negative reviews. Discover when to apologise, when to explain, and how to turn complaints into trust.
Review Mining 101: Turn Hundreds of Reviews into 5 Actionable Themes
Learn how to extract actionable themes from customer reviews without a data team. A practical guide to review mining that turns feedback into business improvements.
Review Response Time: What Customers Expect (and a Simple SLA for SMBs)
93% of consumers expect review responses. Learn the ideal response times by review type and build a practical SLA that protects your reputation.
How to Edit Google Reviews: A Complete Step-by-Step Guide
Learn how to edit Google reviews on desktop and mobile. Step-by-step guide for customers and businesses managing review changes.