Question 1

What platforms does ReviewSense support?

Accepted Answer

ReviewSense integrates with Google Business Profile, Yelp, Facebook, TripAdvisor, and 50+ other review platforms. All reviews are centralized in one dashboard for easy management.

Question 2

How does the AI review response generator work?

Accepted Answer

Our AI analyzes the review content, sentiment, and context to generate personalized responses. You can customize the tone (professional, friendly, apologetic) and edit responses before publishing.

Question 3

Do you offer a free trial?

Accepted Answer

Yes, we offer a 7-day free trial with full access to all features. Cancel anytime during the trial period.

Question 4

Can I manage reviews for multiple locations?

Accepted Answer

Absolutely! ReviewSense is built for multi-location businesses and agencies. Manage reviews for all your locations from a single dashboard with location-based filtering and reporting.

Question 5

How quickly will I be notified of new reviews?

Accepted Answer

ReviewSense monitors reviews in real-time. You'll receive instant notifications via email or in-app when new reviews are posted. Set up priority alerts for negative reviews to respond quickly.

Question 6

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time from your account settings. Your subscription will remain active until the end of your billing period.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express) and can arrange invoicing for annual enterprise plans.

Question 8

Do you offer agency or enterprise plans?

Accepted Answer

Yes, we offer custom plans for agencies and enterprises with white-label options, API access, and dedicated support. Contact us to discuss your needs.

Question 9

How does ReviewSense help improve my online reputation?

Accepted Answer

ReviewSense helps you respond to reviews faster with AI-generated responses, monitor all platforms in one place, identify trends in customer feedback, and proactively address negative reviews before they impact your reputation. Businesses using ReviewSense see an average 40% improvement in response time.

Question 10

Is my data secure with ReviewSense?

Accepted Answer

Yes, security is our top priority. We use bank-level encryption (AES-256) for all data, are SOC 2 compliant, and never share your data with third parties. All review data is stored securely in the cloud with regular backups and strict access controls.

Question 11

How can I delete my data?

Accepted Answer

You can delete your account and all associated data at any time from your account settings. For specific instructions on removing third-party connections or requesting manual deletion, please visit our Data Deletion Instructions page.

FAQ

Frequently asked questions about ReviewSense