Did you leave a Google review and now want to make changes? Whether you had a change of heart, want to update your experience, or noticed a typo, editing your Google review is straightforward. This guide walks you through exactly how to edit Google reviews on both desktop and mobile devices.
For businesses looking to stay on top of customer feedback, ReviewSense makes managing Google reviews effortless with real-time monitoring and AI-powered responses.
Why Users Edit Google Reviews
There are several common reasons people want to edit their Google reviews:
- Changed experience - A business resolved an issue, turning a negative experience positive
- Additional context - You want to add details about a follow-up visit
- Typos or errors - You noticed spelling mistakes or incorrect information
- Updated rating - Your overall impression changed over time
- More detail needed - You want to help other customers make better decisions
Understanding why customers edit reviews helps businesses respond appropriately and maintain strong relationships with their audience.
How to Edit a Google Review on Desktop
Follow these step-by-step instructions for editing Google reviews using a computer:
Step 1: Sign into Google
Go to google.com and sign into the Google account you used to write the review. You must use the same account—you cannot edit reviews from a different account.
Step 2: Access Your Contributions
Click on your profile picture in the top right corner, then select "Manage your Google Account." Navigate to the "Data & privacy" section, or go directly to Google Maps and click on "Your contributions."
Alternatively, you can visit Google Maps contributions directly to see all your reviews in one place.
Step 3: Find Your Review
Look through your reviews to find the one you want to edit. You can filter by location if you've left many reviews. Reviews are typically sorted by most recent first.
Step 4: Click Edit
Click the three-dot menu icon next to the review and select "Edit review." Make your changes to the text and/or star rating. Take your time to ensure your updated review accurately reflects your experience.
Step 5: Save Changes
Once you're satisfied with your edits, click "Post" to save the updated review. The changes will appear on the business's Google listing within a few minutes.
How to Edit a Google Review on Mobile
Here's how to edit reviews on iPhone or Android:
Using the Google Maps App
- Open the Google Maps app on your smartphone
- Tap on your profile picture or initial in the top right
- Select "Your contributions" then "Reviews"
- Find the review you want to edit and tap the three-dot menu
- Tap "Edit review" and make your changes
- Tap "Post" to save your updated review
The mobile app provides the fastest way to edit Google reviews on the go.
Using a Mobile Browser
If you don't have the Google Maps app, you can also edit reviews through your mobile browser by visiting maps.google.com and following similar steps as the desktop process. However, the app experience is generally smoother.
How to Delete a Google Review
Sometimes editing isn't enough and you want to remove your review entirely.
Steps to Delete Your Review
- Follow the same steps above to find your review
- Instead of "Edit review," select "Delete review"
- Confirm that you want to permanently remove the review
Important: Deleting a review is permanent. Once removed, you'll need to write a completely new review if you change your mind. Google does not keep deleted reviews on file.
What Businesses Should Know When Reviews Are Edited
For business owners, here's what happens when a customer edits their review:
You'll See the Updated Review
When a customer edits their review, you'll see the new version on your Google Business Profile. Unfortunately, Google doesn't notify businesses when a review is edited, so it's important to monitor your reviews regularly.
The Original Review Isn't Visible
Once a customer edits their review, the original version is replaced. Google doesn't maintain a public history of review edits. This means you won't have a record of what the customer originally said.
Respond to Updated Reviews
If a customer changes their review from negative to positive (or vice versa), consider updating your response accordingly. This shows you're paying attention and care about customer feedback.
Track Review Changes Proactively
Without proper monitoring tools, you might miss important review updates. A customer who changed a 1-star review to 5 stars deserves acknowledgment. Similarly, if a previously positive review turns negative, you'll want to address it quickly.
Can Businesses Edit or Delete Customer Reviews?
This is a common question from business owners.
No, businesses cannot edit or delete reviews left by customers. The only actions available to businesses are:
- Respond publicly - Reply to the review professionally
- Flag inappropriate content - Report reviews that violate Google's review policies
- Request removal - Ask Google to remove reviews that are fake, spam, or contain prohibited content
The best approach is to respond thoughtfully to all reviews, especially negative ones, and focus on providing excellent customer experiences that earn positive feedback.
Best Practices for Responding to Edited Reviews
Here are tips for businesses when customers update their reviews:
- Monitor regularly - Check your reviews at least weekly to catch any changes
- Update your response - If a negative review becomes positive, thank the customer for giving you another chance
- Stay professional - Even if a positive review turns negative, respond calmly and offer to make things right
- Use templates wisely - Have response templates ready but personalize each reply
- Act quickly - The faster you respond to changes, the more engaged you appear to potential customers
How ReviewSense Helps With Google Review Management
Managing Google reviews manually is time-consuming, especially when you need to track edits and changes across multiple locations. ReviewSense solves this challenge by providing:
- Real-time monitoring - Get instant notifications when reviews are posted or updated
- Centralized dashboard - See all your Google reviews alongside reviews from other platforms in one place
- AI-powered responses - Generate professional, personalized responses in seconds
- Analytics and insights - Track your rating trends and identify patterns in customer feedback
- Multi-location support - Manage reviews for all your business locations from a single account
Instead of manually checking Google Business Profile every day, ReviewSense keeps you informed automatically so you never miss an important review or edit.
Start Managing Your Google Reviews More Effectively
Ready to take control of your Google reviews? ReviewSense helps businesses monitor, respond to, and manage reviews across all platforms including Google, Yelp, and Facebook.
With AI-powered response suggestions, you can reply to reviews in seconds while maintaining a personal touch. Start your free trial today and see how review management can be effortless.
Editing Google reviews is simple once you know where to look. Whether you're a customer updating feedback or a business owner trying to understand the process, we hope this guide has been helpful. For businesses, remember that proactive review management is key to building and maintaining a strong online reputation.