Finding the right review management software can transform how your business handles customer feedback. With 89% of consumers reading reviews before making a purchase decision, managing your online reputation effectively is no longer optional—it's essential for growth in 2026.
We analyzed over 40 review management software platforms, tested 15 extensively, and narrowed them down to the 10 best solutions for businesses of all sizes. Whether you're a small business owner, an agency managing multiple clients, or an enterprise with hundreds of locations, this comprehensive guide will help you find the perfect fit.
For businesses looking to streamline their review management with AI-powered responses, ReviewSense offers a modern, cost-effective solution that handles everything from monitoring to intelligent reply generation.
Review Management Software Landscape 2026
Comparing platforms by affordability and review management specialization
Quick Comparison: Top 10 Review Management Software for 2026
| Platform | Best For | Starting Price | AI Responses |
|---|---|---|---|
| ReviewSense.ai | Budget-friendly AI | $19/mo | Advanced |
| Birdeye | Enterprise | Custom (~$299+) | Yes |
| Podium | SMS communication | $399/mo | Yes |
| Reputation.com | Healthcare/Auto | Custom | Yes |
| Yext | Listings + Reviews | Custom | Yes |
| Sprout Social | Social + Reviews | $199/seat/mo | Yes |
| ReviewTrackers | Analytics | Custom | Basic |
| BrightLocal | Local SEO | $39/mo | Basic |
| Chatmeter | Enterprise Social | Custom | Yes |
| GatherUp | Agencies | $99/mo | Limited |
What is Review Management Software?
Review management software helps businesses aggregate, monitor, and respond to customer reviews across multiple platforms from a single dashboard. Instead of logging into Google Business Profile, Facebook, Yelp, and TripAdvisor separately, you can see all your reviews in one centralized location.
Core capabilities of customer review management software include:
- Multi-platform aggregation – Pull reviews from Google, Facebook, Yelp, Trustpilot, and dozens of other sites
- Centralized dashboard – View, filter, and manage all reviews in one place
- Response management – Reply to reviews directly from the platform, often with AI assistance
- Analytics and reporting – Track rating trends, sentiment patterns, and competitive benchmarks
- Real-time alerts – Get notified instantly when new reviews are posted
- Review generation – Request reviews from satisfied customers via email or SMS
Who needs review management software?
- Local businesses wanting to improve their online reputation
- Multi-location brands managing reviews across dozens of sites
- Agencies handling customer review management for multiple clients
- E-commerce businesses monitoring product reviews
- Healthcare, automotive, and hospitality businesses with high review volumes
Key Features to Look For in Review Management Software
Before diving into specific platforms, here are the most important features to evaluate when choosing review management software:
1. Platform Coverage
How many review sites does the software monitor? While Google Business Profile is the most critical (89% of consumers check Google reviews), you'll also want coverage for Facebook, Yelp, TripAdvisor, Trustpilot, and industry-specific sites.
2. AI-Powered Response Generation
Modern review management software uses AI to draft personalized responses in seconds. Look for platforms that let you customize the brand voice, edit suggestions before posting, and maintain a human touch. This is where platforms like ReviewSense excel—offering AI review response generation that sounds authentic to your brand.
3. Sentiment Analysis and Topic Clustering
Advanced platforms don't just show you reviews—they analyze them. Sentiment analysis categorizes reviews as positive, negative, or neutral. Topic clustering groups feedback by theme (service speed, product quality, staff friendliness) so you can identify patterns and act on insights.
4. Real-Time Alerts and Customer Review Monitoring
When a negative review appears, response time matters. Look for platforms with customer review monitoring that sends instant notifications via email, SMS, or in-app alerts so you can address issues quickly.
5. Analytics and Insights
Beyond basic metrics, good review management software provides actionable insights: competitor benchmarking, response rate tracking, sentiment trends over time, and location-level performance comparisons.
6. Multi-Location Management
For businesses with multiple locations, look for centralized dashboards that let you compare performance across sites, set location-specific response templates, and generate roll-up reports.
7. Pricing Transparency
Some platforms publish clear pricing; others hide it behind "contact sales" forms. Transparent pricing helps you budget accurately and compare options fairly—a key differentiator for ReviewSense with its published pricing tiers.
8. Ease of Use
A powerful platform is worthless if your team won't use it. Look for intuitive interfaces, minimal learning curves, and strong onboarding support.
The 10 Best Review Management Software Platforms for 2026
1. ReviewSense.ai
Best For: Budget-conscious businesses wanting AI-powered review management software with deep analytical insights
ReviewSense.ai is a modern, AI-first review management software platform built specifically for small and medium businesses who need powerful automation without the complexity or cost of enterprise solutions. While newer to the market, ReviewSense.ai has rapidly gained traction by focusing on what matters most: helping businesses respond to reviews intelligently and extract meaningful insights from customer feedback.
Key Features:
- AI-powered review response generation with customizable brand voice
- Advanced sentiment analysis with topic clustering
- Consolidated multi-location dashboard for customer review management
- Approval workflow with editing capabilities before posting
- Real-time negative review alerts and customer review monitoring
- Actionable insights and improvement suggestions
- Clean, intuitive interface with minimal learning curve
Pros:
- Most affordable review management software pricing in the category ($19/month to start)
- Superior AI response quality with brand voice customization
- Deep analytical insights including topic clustering and trend analysis
- Transparent pricing with no hidden fees or "contact sales" games
- 7-day free trial on all plans
- Clean, modern interface that teams actually want to use
Cons:
- Newer platform (launched recently, building track record)
- Currently supports 5 major platforms (Google, Facebook, Trustpilot, App Stores)—expanding soon
- No white-label option on the Starter plan
Pricing:
- Starter: $19/month (1 location, 50 AI responses)
- Pro: $59/month (3 locations, 200 AI responses)
- Enterprise: $149/month (unlimited locations and responses)
G2 Rating: 4.8/5 (New—building review count)
Ideal For: Small businesses, restaurants, local service providers, and growing companies who want AI-powered review management software without paying enterprise prices. Particularly well-suited for businesses managing 1-10 locations who prioritize response quality and analytical depth over sheer platform quantity.
2. Birdeye
Best For: Enterprise businesses needing comprehensive review management software across 100+ platforms
Birdeye is the industry heavyweight in reputation management, offering the most comprehensive platform coverage with 100+ review sites supported. Founded in 2012, it has become the go-to choice for large enterprises and multi-location franchises requiring full-featured review management software alongside surveys, messaging, and social media tools.
Key Features:
- 100+ platform integrations (the most in the industry)
- AI-powered review response generation
- Review request campaigns via SMS and email
- Comprehensive sentiment analysis and competitor benchmarking
- Survey and NPS tools built-in
- Social media management features
- Listings management across directories
Pros:
- Most extensive platform coverage available in any review management software
- All-in-one reputation suite (reviews, surveys, social, messaging)
- Strong enterprise features including compliance and security
- Excellent G2 ratings with 3,400+ verified reviews
- Robust reporting and analytics
Cons:
- Premium pricing (typically $299-499+/month, requires annual commitment)
- Complex interface with steep learning curve
- Many features require paid add-ons
- Long-term contracts often required
- Overkill for small businesses with simple needs
Pricing: Custom pricing; typically $299-499+/month. Contact sales for quote.
G2 Rating: 4.7/5 (3,400+ reviews)
Ideal For: Large enterprises, multi-location franchises with 50+ locations, and businesses needing comprehensive review management software beyond just reviews. Best for companies with dedicated marketing teams who can fully utilize the platform's extensive feature set.
3. Podium
Best For: Local businesses prioritizing SMS/text-based customer communication alongside review management
Podium has evolved from a review management software tool into a complete customer interaction platform centered on text messaging. While reviews remain a core feature, Podium excels at helping local businesses communicate with customers via SMS, webchat, and even payment collection—all through text.
Key Features:
- SMS/text-based review requests with high conversion rates
- AI-powered reply suggestions (Pro plan and above)
- Webchat widget for websites that converts to SMS
- Payment collection via text message
- Unified team inbox for all customer messages
- CRM integrations for automated workflows
- AI Concierge and AI Reputation Specialist (Pro/Signature plans)
Pros:
- Best-in-class SMS communication tools
- High review generation rates through text-based requests
- Intuitive, user-friendly interface
- Strong mobile app for on-the-go management
- Unified messaging across channels
Cons:
- Limited platform coverage (primarily Google and Facebook)
- Expensive starting at $399/month (higher than most review management software)
- Review management feels secondary to messaging focus
- No TripAdvisor integration, limited Yelp support, no app store coverage
- Additional $5/month 10DLC fee per location
Pricing:
- Core: $399/month (review management, 200+ integrations, basic AI)
- Pro: $599/month (AI Concierge, advanced automations)
- Signature: Custom pricing (AI Scheduler, priority support)
G2 Rating: 4.6/5 (1,800+ reviews)
Ideal For: Local service businesses (dentists, auto shops, home services) who want to generate more reviews via text and prioritize customer communication. Best for businesses who see SMS as their primary customer engagement channel and can justify the premium pricing.
4. Reputation.com
Best For: Enterprise organizations requiring healthcare, automotive, or hospitality-specific review management software
Reputation.com is an enterprise-grade review management software platform with deep vertical expertise. Unlike general-purpose tools, Reputation.com has built specific features for healthcare (HIPAA compliance), automotive (dealer management integration), and hospitality (property-level analytics). Their "AI-native" platform emphasizes that AI is built into the core, not bolted on.
Key Features:
- Enterprise-grade review management with compliance tools
- Reputation IQ for natural language queries on review data
- Healthcare HIPAA compliance and PHI protection
- Automotive dealer-specific features and integrations
- Survey and feedback collection with routing
- Competitive intelligence and benchmarking
- Actions system that converts feedback into tracked tickets
- Rep Score combining nine factors measuring customer experience
Pros:
- Strong vertical-specific features (healthcare, auto, hospitality)
- Enterprise security, compliance, and audit trails
- Comprehensive reputation scoring methodology
- Direct integration with industry-specific platforms
- Dedicated account management and implementation support
Cons:
- Very expensive (enterprise pricing only, typically $500-2,000+/month)
- Overly complex for SMBs; steep learning curve
- Long implementation timelines (weeks to months)
- No self-service option—must go through sales
- May have features you'll never use
Pricing: Enterprise pricing only. Contact sales for custom quote.
G2 Rating: 4.4/5 (200+ reviews)
Ideal For: Large healthcare networks, automotive dealership groups, hotel chains, and senior care facilities that need industry-specific review management software compliance features and can invest in proper implementation. Not suitable for small businesses or those seeking quick deployment.
5. Yext
Best For: Businesses prioritizing business listings management with review management software as a secondary need
Yext is primarily a business listings and digital presence platform that includes review management software as part of its broader suite. The platform excels at ensuring consistent business information across 80+ directories and publishers while providing tools to monitor and respond to reviews. If your primary concern is appearing correctly in search (both traditional and AI-powered), Yext offers a compelling combination.
Key Features:
- Business listings syndication across 80+ directories
- Review monitoring with real-time alerts
- AI-powered review response generation with customizable templates
- Smart balancing algorithm for review request routing
- Sentiment analysis with theme and keyword highlighting
- Enterprise-grade security with role-based access
- Workflow automation for customer review management at scale
- Knowledge graph for brand information management
Pros:
- Best-in-class listings management and local SEO
- Strong coverage across 80+ review and listing platforms
- Direct publisher network connections
- Enterprise security features including HIPAA compliance
- Good integration of reviews with overall digital presence strategy
Cons:
- Reviews are secondary to listings focus
- Expensive for review-only needs (custom enterprise pricing)
- AI response features less sophisticated than dedicated review management software
- Complex pricing structure with multiple modules
- Better for listings management than review response
Pricing: Custom pricing. Contact sales for quote.
G2 Rating: 4.3/5 (500+ reviews)
Ideal For: Multi-location businesses who need both listings management and review management software under one roof. Best for companies where maintaining consistent business information across directories is as important as—or more important than—managing review responses.
6. Sprout Social
Best For: Social media teams wanting unified social and review management software in one platform
Sprout Social is a leading social media management platform that has expanded into review management software. It allows marketing teams to monitor and respond to reviews alongside their social media posts, creating a unified customer engagement workflow. If your team already uses Sprout for social media, adding reviews requires minimal additional training.
Key Features:
- Unified inbox combining social media messages and reviews
- Review monitoring across Google, Facebook, Yelp, TripAdvisor, Trustpilot
- AI-powered response suggestions
- Social listening with sentiment analysis
- Team collaboration with approval workflows
- Comprehensive social and review analytics
- Mobile apps for iOS and Android
- Integrations with Salesforce, Zendesk, HubSpot
Pros:
- Excellent for teams already using Sprout for social media
- Beautiful, intuitive interface that teams enjoy using
- Strong collaboration features with assignment and approval workflows
- Powerful social listening that extends to review sentiment
- 24/5 live phone and chat support across all tiers
Cons:
- Review features are add-ons to the core social media product
- Limited review-specific features compared to dedicated review management software
- Expensive for review-only needs ($199-399+/seat/month)
- No review request or generation tools included
- Per-seat pricing adds up quickly for larger teams
Pricing:
- Standard: $199/seat/month (annual, 5 profiles, basic review management)
- Professional: $299/seat/month (annual, unlimited profiles, AI features)
- Advanced: $399/seat/month (annual, sentiment analysis, API access)
- Enterprise: Custom pricing
G2 Rating: 4.4/5 (3,000+ reviews)
Ideal For: Marketing teams and agencies already invested in social media management who want to add review management software without adopting another platform. Best when social media is the primary focus and reviews are a secondary concern.
7. ReviewTrackers
Best For: Analytics-focused businesses wanting deep review management software insights and competitive intelligence
ReviewTrackers specializes in review monitoring and analytics, with strong data visualization and reporting capabilities. Rather than emphasizing AI response generation, ReviewTrackers focuses on helping you understand what customers are saying across 100+ sources and how you compare to competitors. It's the choice for data-driven marketers who prioritize insights over automation.
Key Features:
- Review aggregation from 100+ platforms
- Advanced sentiment analysis and trend tracking
- Competitor review monitoring and benchmarking
- Custom reporting dashboards with drill-down capabilities
- Review request campaigns via email and SMS
- API access for custom integrations
- Multi-location performance comparisons
- Compliance monitoring for industry-specific violations
Pros:
- Excellent analytics and data visualization in review management software
- Strong competitive benchmarking features
- Wide platform coverage (100+ sites)
- Good API for custom integrations and data exports
- Location-level performance tracking across portfolios
- Award-winning customer support
Cons:
- AI response features less developed than competitors
- Interface feels dated compared to newer review management software tools
- Pricing not publicly available (requires demo)
- Better for monitoring and analysis than response automation
- Limited workflow automation compared to Birdeye or Podium
Pricing: Custom pricing. Contact sales; typically $99-299/month for SMBs, higher for enterprise.
G2 Rating: 4.6/5 (161 reviews)
Ideal For: Data-driven marketers and analysts who prioritize understanding review trends and competitive positioning over response automation. Best for businesses wanting to use customer review management data to drive strategic decisions about customer experience.
8. BrightLocal
Best For: Local SEO agencies and businesses focused on local search rankings with review management software
BrightLocal is a local SEO platform that includes review management software as part of its comprehensive local marketing toolkit. It combines review monitoring with citation building, local search rank tracking, and Google Business Profile optimization—all at an affordable price point. For agencies managing multiple clients' local presence, BrightLocal's white-label reports and competitive pricing make it an attractive option.
Key Features:
- Review monitoring across 80+ platforms
- Review request and generation campaigns
- Local search rank tracking across Google, Bing, and more
- Citation building and cleanup services
- Google Business Profile optimization tools
- White-label reports for agencies
- Multi-location management with portfolio views
- Competitor tracking for local SEO performance
Pros:
- Excellent value for agencies (white-label included in review management software)
- Strong local SEO features beyond just reviews
- Affordable pricing ($39-159/month depending on needs)
- Good integration of reviews with overall local SEO strategy
- Easy-to-understand reporting for clients
- 14-day free trial with no credit card required
Cons:
- AI response features are basic compared to dedicated review management software
- Reviews are one component of a larger local SEO platform
- Better suited for agencies than end-user businesses
- No SMS-based review requests (email only)
- Response tools less sophisticated than ReviewSense or Birdeye
Pricing:
- Track: $39/month (rank tracking, citation audit, review monitoring)
- Manage: $49/month (+ Active Sync for listings management)
- Grow: $59/month (+ review generation, response tools, widgets)
- Pricing scales with location count; enterprise quotes available
G2 Rating: 4.6/5 (300+ reviews)
Ideal For: SEO agencies managing multiple clients' local presence and local businesses prioritizing search rankings alongside review management software. Best when customer review management is part of a broader local SEO strategy rather than a standalone need.
9. Chatmeter
Best For: Multi-location brands needing reputation and social media monitoring with review management software
Chatmeter combines reputation management with social media monitoring for multi-location brands. With AI-powered Pulse analytics, the platform provides location-level diagnostics alongside competitive intelligence. It serves notable brands like Taco Bell, Pizza Hut, and Century 21, focusing on the enterprise segment with robust risk monitoring and compliance features.
Key Features:
- Review management software across 100+ platforms
- Pulse AI for advanced customer feedback analysis
- Social media listening and monitoring
- Risk detection for discrimination, harassment, or safety issues
- Competitive intelligence beyond star ratings
- Multi-location management with regional comparisons
- Survey tools for direct feedback collection
- Listings management across Google, Apple Maps, and more
Pros:
- Effectively combines reviews and social listening in one review management software
- Strong enterprise features with compliance tools
- Good multi-location management for large portfolios
- Comprehensive competitive tracking and benchmarking
- Risk monitoring helps catch issues before they escalate
- Trusted by major brands (Taco Bell, Pizza Hut, Century 21)
Cons:
- Enterprise pricing only (not suitable for small businesses)
- Complex review management software platform with significant learning curve
- AI response features less polished than competitors
- Requires substantial onboarding and training
- Contact sales required; no self-service pricing
Pricing: Custom enterprise pricing. Contact sales for quote.
G2 Rating: 4.5/5 (150+ reviews)
Ideal For: Multi-location brands in retail, restaurants, healthcare, and financial services that need unified reputation and social media monitoring with strong competitive intelligence. Best for marketing teams with bandwidth to leverage comprehensive review management software analytics.
10. GatherUp
Best For: Agencies managing multiple client accounts with white-label review management software needs
GatherUp is designed for agencies and multi-location businesses, offering white-label capabilities and competitive per-location pricing. The platform focuses on review generation through email and SMS campaigns alongside monitoring and basic response tools. With AI-driven topic tagging and first-party review collection, GatherUp helps businesses understand feedback patterns while growing their review volume.
Key Features:
- Review request campaigns via email and SMS
- Monitoring across 100+ review sites
- White-label review management software solution for agencies
- First-party review collection with custom widgets
- Net Promoter Score (NPS) surveys
- AI-driven topic and keyword tagging
- Automated social sharing of positive reviews
- In-app review responding with AI reply templates
Pros:
- Excellent pricing model for agencies (per-location)
- Strong white-label capabilities for client-facing review management software reports
- Good review generation tools with high response rates
- Cost-effective for multi-location deployments ($60/location)
- First-party review widget included for websites
- 300 SMS and 3,000 email credits per location monthly
Cons:
- AI response features are limited compared to competitors
- Interface feels less modern than newer review management software tools
- Add-ons (Listings Hub, Fake Review Defense) increase costs
- Better for review generation than sophisticated response management
Pricing:
- Small Business: $99/month (1 location)
- Multi-Location: $60/month per location (2-10+ locations)
- Agency: Custom pricing with white-label features
- Add-ons: Listings Hub ($40/mo), Promotional SMS ($10/mo)
G2 Rating: 4.7/5 (200+ reviews)
Ideal For: Digital marketing agencies managing client review programs and multi-location businesses wanting to generate more reviews through automated campaigns. Best value for agencies needing white-label review management software capabilities without enterprise pricing.
How ReviewSense Helps With Review Management Software Needs
If you're looking for review management software that combines affordability with powerful AI capabilities, ReviewSense offers several advantages:
- AI-Powered Response Generation – Generate personalized, on-brand review responses in seconds with our advanced AI that understands context and maintains your business voice
- Deep Analytical Insights – Go beyond simple metrics with topic clustering, sentiment trends, and actionable suggestions that help you improve customer experience
- Multi-Platform Monitoring – Track reviews across Google, Facebook, Trustpilot, and app stores from one centralized dashboard
- Real-Time Alerts – Never miss a critical review with instant notifications for negative feedback requiring immediate attention
- Transparent, Affordable Pricing – Know exactly what you'll pay with plans starting at $19/month—no hidden fees, no "contact sales" games
Unlike enterprise review management software that charges $300-500+/month, ReviewSense delivers professional-grade AI responses and analytics at a fraction of the cost—making powerful customer review management accessible to businesses of all sizes.
How to Choose the Right Review Management Software
With ten strong options, how do you pick the right review management software? Use this framework:
By Business Size
Solo or Small Business (1-3 locations):
- Best: ReviewSense.ai ($19-59/mo), BrightLocal ($39-59/mo)
- Why: Affordable review management software pricing, essential features, no enterprise complexity
Growing Business (4-20 locations):
- Best: ReviewSense.ai Pro ($59/mo), GatherUp ($60/location), Podium (if SMS-focused)
- Why: Multi-location support, scalable pricing, strong automation
Enterprise (50+ locations):
- Best: Birdeye, Reputation.com, Chatmeter
- Why: Comprehensive review management software features, compliance tools, dedicated support
By Primary Need
AI-Powered Response Generation:
- Best: ReviewSense.ai, Birdeye, Podium (Pro/Signature)
Review Generation (Getting More Reviews):
- Best: Podium, GatherUp, BrightLocal
Analytics and Competitive Intelligence:
- Best: ReviewTrackers, Chatmeter, Reputation.com
Local SEO Integration:
- Best: BrightLocal, Yext
Social Media + Reviews:
- Best: Sprout Social, Chatmeter
By Budget
| Budget Range | Recommended Review Management Software |
|---|---|
| Under $50/month | ReviewSense.ai Starter ($19), BrightLocal Track ($39) |
| $50-150/month | ReviewSense.ai Pro ($59), BrightLocal Grow ($59), GatherUp ($99) |
| $150-300/month | ReviewSense.ai Enterprise ($149), Sprout Social ($199/seat) |
| $300+/month | Birdeye (~$299+), Podium ($399+), Chatmeter, Reputation.com |
Best Practices for Review Management Software in 2026
No matter which review management software you choose, follow these best practices:
1. Respond to All Reviews—Fast
Aim to respond within 24-48 hours. Speed matters for negative reviews (show you care) and positive reviews (show appreciation). Studies show that businesses responding to reviews see higher ratings over time.
2. Personalize Every Response
AI tools can generate drafts, but add personal touches. Reference specific details from the review. Avoid cookie-cutter responses that feel robotic—customers can tell. This is where quality review management software with brand voice customization makes a difference.
3. Train Your AI with Brand Voice
If using AI-powered review management software responses, spend time configuring your brand voice. Formal or casual? Which phrases to use or avoid? The best AI responses sound like a real person from your company wrote them.
4. Monitor Trends, Not Just Individual Reviews
One negative review is feedback. Ten negative reviews mentioning "slow service" is a pattern. Use sentiment analysis and topic clustering in your review management software to identify recurring issues before they hurt your business.
5. Generate Reviews Consistently
Don't just manage existing reviews—actively request new ones. The best time to ask is right after a positive experience. Use email, SMS, or QR codes to make leaving a review easy.
6. Handle Negative Reviews Gracefully
Respond professionally, acknowledge the concern, and offer to resolve offline. Never argue publicly. A thoughtful response to a negative review can actually improve your reputation by showing you care.
Conclusion: Which Review Management Software is Best for 2026?
There's no single "best" review management software—it depends on your needs, budget, and priorities.
For most small and medium businesses, ReviewSense.ai offers the best combination of powerful AI features, deep analytical insights, and affordable pricing. At $19-149/month with transparent pricing, it delivers enterprise-quality AI responses without enterprise complexity or cost.
For enterprises with 50+ locations needing comprehensive reputation management, Birdeye remains the industry leader with unmatched platform coverage and features—if you can justify the investment.
For local service businesses prioritizing SMS communication, Podium's text-first approach generates reviews effectively, though at a premium price.
For agencies managing multiple clients, GatherUp's per-location pricing and white-label features offer the best value.
For analytics-focused teams, ReviewTrackers provides the deepest insights into customer sentiment and competitive positioning.
The key is matching the review management software's strengths to your specific needs. Start with a free trial to see which interface and features resonate with your team before committing.
Start Managing Reviews More Effectively Today
Ready to transform your customer review management? ReviewSense helps businesses monitor, respond to, and analyze reviews across Google, Facebook, Trustpilot, Google Play, and App Store—all powered by AI that actually sounds like your brand.
With deep analytical insights including topic clustering and sentiment trends, you'll understand not just what customers are saying, but why—so you can continuously improve their experience.
Frequently Asked Questions About Review Management Software
Have more questions? Check out our comprehensive FAQ page for additional answers.
What is the best free review management software?
Most review management software platforms offer free trials rather than permanent free tiers. ReviewSense.ai offers a 7-day free trial, BrightLocal offers 14 days, and Sprout Social offers 30 days. For ongoing free options, Google Business Profile provides basic review management for Google reviews, but lacks multi-platform aggregation and AI features.
How much does review management software cost?
Prices range from $19/month (ReviewSense.ai Starter) to $500+/month (enterprise platforms like Reputation.com). Most SMB-focused review management software falls in the $50-200/month range. Enterprise solutions with extensive features typically require custom quotes starting around $300/month.
Can review management software respond to reviews automatically?
Yes, AI-powered review management software platforms like ReviewSense.ai, Birdeye, and Podium can generate and post responses automatically. However, most businesses use an approval workflow—AI drafts the response, a human reviews it, then posts. This balances speed with quality control.
Which review platforms should my business focus on?
Google Business Profile is the most critical (89% of consumers check Google reviews). After Google, priorities depend on your industry: Facebook for local businesses, TripAdvisor for hospitality, Yelp for restaurants, Trustpilot for e-commerce, and app stores for mobile apps. Good review management software should cover all platforms relevant to your business. Learn more about how to edit Google reviews to manage your online presence effectively.
Is AI-generated review response safe?
Yes, when implemented correctly with quality review management software. Best practices include: using approval workflows before posting, configuring brand voice settings, reviewing AI drafts for accuracy, and maintaining human oversight. Modern AI rarely produces problematic responses, but human review adds an important safety layer.
How long does it take to see results from review management software?
Most businesses see improved response rates within the first week of using review management software. Rating improvements typically take 2-3 months as new positive reviews accumulate and issues flagged by negative reviews get resolved. Consistent effort compounds—businesses that respond to all reviews for 6+ months see significantly higher ratings than those that don't.
This review management software comparison was last updated January 2026. Prices and features may change—we recommend verifying current offerings on each platform's website.
