Acme Bistro & Cafe

RS

Platform Analytics

Compare performance across different review sites. (Demo Sandbox)

Time Period

Quick select:

Share of Voice

Review volume distribution across platforms

Performance Leaderboard

Top platforms by average rating

Volume vs. Quality Matrix

X: Volume, Y: Rating, Size: Volume, Color: Sentiment

Sentiment Composition

Breakdown of positive, neutral, and negative reviews per platform

Top Performing Platforms

Ranked by overall performance score

#1
Facebook
3.529 reviews72% responded
70
Performance
#2
Google Business
3.217 reviews82% responded
69
Performance
#3
Apple App Store
3.428 reviews71% responded
69
Performance
#4
Google Play
3.423 reviews70% responded
68
Performance
Performance score combines rating (70%) and response rate (30%)

Platforms Needing Attention

Platforms with low ratings or poor response rates

Google Play
medium
3.4 rating70% responded
7 unanswered
1 crisis
Apple App Store
medium
3.4 rating71% responded
8 unanswered
3 crisis
Facebook
medium
3.5 rating72% responded
8 unanswered
3 crisis
Google Business
medium
3.2 rating82% responded
3 unanswered
2 crisis

Severity Levels:

Critical: Rating < 3.0 and response rate < 50% | High: Rating < 3.5 or response rate < 60%

Platform Comparison

Detailed metrics for all platforms

Facebook
3.5
Reviews
29
Unanswered
8
Resp. Rate
72%
Avg Sentiment
68%
Positive
15
Neutral
6
Negative
8
Top Issues:
long wait time
slow service
Cold food
3 crisis
Google Play
3.4
Reviews
23
Unanswered
7
Resp. Rate
70%
Avg Sentiment
67%
Positive
11
Neutral
7
Negative
5
Top Issues:
Slow service
Cold food
overcooked burger
1 crisis
Apple App Store
3.4
Reviews
28
Unanswered
8
Resp. Rate
71%
Avg Sentiment
65%
Positive
15
Neutral
5
Negative
8
Top Issues:
slow service
Wait time
cold food
3 crisis
Google Business
3.2
Reviews
17
Unanswered
3
Resp. Rate
82%
Avg Sentiment
63%
Positive
8
Neutral
2
Negative
7
Top Issues:
Long wait time
Slow service
Lukewarm soup
2 crisis

Click any metric or segment to filter reviews

Avg Sentiment: AI-analyzed emotional tone (0-100%). Higher is better.