Acme Bistro & Cafe
RS
Location Analytics
Compare performance across multiple business locations. (Demo Sandbox)
Time Period
Quick select:
Share of Voice
Review volume distribution across locations
Performance Leaderboard
Top locations by average rating
Volume vs. Quality Matrix
X: Volume, Y: Rating, Size: Volume, Color: Sentiment
Sentiment Composition
Breakdown of positive, neutral, and negative reviews per location
Top Performing Locations
Ranked by overall performance score
#1
Main Street Store
google
4.06 reviews83% responded
81
Performance#2
App Store (EU)
apple
3.56 reviews83% responded
74
Performance#3
Facebook Page (Official)
facebook
3.713 reviews69% responded
72
Performance#4
App Store (Global)
apple
3.610 reviews70% responded
71
Performance#5
Community Group
facebook
3.316 reviews75% responded
69
PerformancePerformance score combines rating (70%) and response rate (30%)
Locations Needing Attention
Locations with low ratings or poor response rates
Airport Location
google
medium
2.65 reviews80% responded
1 unanswered
1 crisis
App Store (US)
apple
medium
3.212 reviews67% responded
4 unanswered
1 crisis
Play Store (Beta)
google_play
medium
3.712 reviews58% responded
5 unanswered
1 crisis
Downtown Branch
google
medium
2.86 reviews83% responded
1 unanswered
1 crisis
Community Group
facebook
medium
3.316 reviews75% responded
4 unanswered
2 crisis
Severity levels: Critical (<3.0 rating, <50% response) | High (<3.5 rating or <60% response) | Medium (other issues)
Location Comparison
Detailed metrics for all locations
Downtown Branch
google
2.8
Reviews
6
Unanswered
1
Resp. Rate
83%
Avg Sentiment
57%
Positive
2
Neutral
1
Negative
3
Top Issues:
Slow service
Lukewarm soup
Long wait time
1 crisis
Airport Location
google
2.6
Reviews
5
Unanswered
1
Resp. Rate
80%
Avg Sentiment
44%
Positive
1
Neutral
1
Negative
3
Top Issues:
Long wait time
Cold food
Service delay
1 crisis
Main Street Store
google
4.0
Reviews
6
Unanswered
1
Resp. Rate
83%
Avg Sentiment
83%
Positive
5
Neutral
0
Negative
1
Top Issues:
Long wait time for coffee
steak overcooked
App Store (Global)
apple
3.6
Reviews
10
Unanswered
3
Resp. Rate
70%
Avg Sentiment
69%
Positive
6
Neutral
1
Negative
3
Top Issues:
Undercooked chicken
Long wait time
Food was lukewarm
1 crisis
App Store (US)
apple
3.2
Reviews
12
Unanswered
4
Resp. Rate
67%
Avg Sentiment
60%
Positive
6
Neutral
2
Negative
4
Top Issues:
slow drink service
slow meal arrival
Overcooked burger
1 crisis
App Store (EU)
apple
3.5
Reviews
6
Unanswered
1
Resp. Rate
83%
Avg Sentiment
69%
Positive
3
Neutral
2
Negative
1
Top Issues:
slow service
cold food
Wait time
1 crisis
Play Store (Global)
google_play
3.1
Reviews
11
Unanswered
2
Resp. Rate
82%
Avg Sentiment
63%
Positive
5
Neutral
3
Negative
3
Top Issues:
Cold food
Slow service
Bland food
Play Store (Beta)
google_play
3.7
Reviews
12
Unanswered
5
Resp. Rate
58%
Avg Sentiment
71%
Positive
6
Neutral
4
Negative
2
Top Issues:
overcooked burger
lack of seasoning
soggy fries
1 crisis
Facebook Page (Official)
facebook
3.7
Reviews
13
Unanswered
4
Resp. Rate
69%
Avg Sentiment
71%
Positive
7
Neutral
3
Negative
3
Top Issues:
long wait time
Food temperature
slow service
1 crisis
Community Group
facebook
3.3
Reviews
16
Unanswered
4
Resp. Rate
75%
Avg Sentiment
66%
Positive
8
Neutral
3
Negative
5
Top Issues:
long wait for meal
Staff inattentiveness
average food
2 crisis